If you do not get your package 2 days after the expected arrival date, please let us know and we will file a claim with Canada Post. Once a claim is filed, Canada Post will conduct an investigation – Which can take 5 business days or more to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will offer you a reimbursement code for up to $125. We do not offer postage refunds if your order arrives late, as these are not under our control. Due to a recent increase of lost, delayed, and seized packages by Canada Post, at this time we are no longer guaranteeing any orders being shipped to Nunavut, Northwest Territories, Rural Quebec, or First Nations Reserves. Order at your own risk if shipping to these locations. Apologies for any inconvenience and please contact us for any questions.