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Canadapost says ||Successfully delivered || but I have not received my order, now what?
Canadapost says ||Successfully delivered || but I have not received my order, now what?
Updated over 8 months ago

Here are 2 likely scenarios:

  • a) the postal worker put it in the wrong mailbox, or

  • b) the postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.

If you do not get your package 2 days after the delivery date shown on your Tracking Page, let us know and we will file a claim with the post office. Once a claim is filed, Canada Post will conduct an investigation – Which can take 5 business days or more to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will offer you a reimbursement code for up to $125. We do not offer postage refunds if your order arrives late, as these are not under our control.

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